# Troubleshooter Portal The Replica Troubleshooter Portal is a standalone diagnostic tool. It checks whether your system and network are set up for a reliable Replica experience. The portal runs a series of browser-based pre-flight checks and reports the results. If anything looks unexpected, take a screenshot of the results page and contact Replica Support. ## Accessing the Troubleshooter Click **Diagnose** at the bottom of the left-hand navigation sidebar to open the Troubleshooter Portal. ## Diagnostic Checks The Troubleshooter runs the following checks: * **Ping** — Measures round-trip latency to the Replica platform. High latency can reduce session responsiveness. * **Jitter** — Measures variation in ping time. High jitter can make Virtual Environment sessions unstable. * **Clipboard Access** — Verifies that your browser allows clipboard access. If access is denied, copy and paste between your computer and a Virtual Environment will not work. * **WebSockets** — Confirms that WebSocket connections are available. Replica requires this for Virtual Environment sessions. * **Download Speed** — Measures network throughput. Higher speeds improve the experience, especially at higher resolutions. * **IP Info** — Shows your public IP address and geolocation. Use this to confirm you are connecting from the expected network. * **IP Database Traits** — Checks classifications associated with your IP address that may affect connectivity to a Virtual Environment. * **Browser Capabilities** — Verifies support for cookies, WebGL, WebAssembly, local storage, and other features Replica may require. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.replicacyber.com/user-guide/troubleshooter.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.