Troubleshooter Portal

The Replica Troubleshooter Portal is a standalone diagnostic tool. It checks whether your system and network are set up for a reliable Replica experience. The portal runs a series of browser-based pre-flight checks and reports the results. If anything looks unexpected, take a screenshot of the results page and contact Replica Support.

Accessing the Troubleshooter

Click Diagnose at the bottom of the left-hand navigation sidebar to open the Troubleshooter Portal.

Diagnostic Checks

The Troubleshooter runs the following checks:

• Ping — Measures round-trip latency to the Replica platform. High latency can reduce session responsiveness.
• Jitter — Measures variation in ping time. High jitter can make Virtual Environment sessions unstable.
• Clipboard Access — Verifies that your browser allows clipboard access. If access is denied, copy and paste between your computer and a Virtual Environment will not work.
• WebSockets — Confirms that WebSocket connections are available. Replica requires this for Virtual Environment sessions.
• Download Speed — Measures network throughput. Higher speeds improve the experience, especially at higher resolutions.
• IP Info — Shows your public IP address and geolocation. Use this to confirm you are connecting from the expected network.
• IP Database Traits — Checks classifications associated with your IP address that may affect connectivity to a Virtual Environment.
• Browser Capabilities — Verifies support for cookies, WebGL, WebAssembly, local storage, and other features Replica may require.